Terms of service

Last Updated: October 14, 2025

These Terms of Service ("Terms") govern your use of the matcha subscription service ("Service") provided by DAY1 inc. ("Company", "we", "us").

Article 1: Application

These Terms establish the rights and obligations between the Company and customers regarding the use of our Service.

By using our Service, you agree to be bound by these Terms.

Article 2: Service Description

Our Service is a subscription-based delivery of premium Japanese matcha to customers in Malaysia.

Customers may choose from 1-month, 3-month, 6-month, or 12-month subscription plans.

Article 3: Pricing and Payment

Pricing is as specified for each plan, with additional shipping fees of RM27.

Payment is by credit card only and will be automatically charged monthly.

First month receives a 50% discount.

Article 4: Shipping

Products are shipped from Japan around the 15th of each month and delivered within 10 business days.

Delivery is limited to addresses within Malaysia.

Article 5: Changes and Cancellation

Plan changes and cancellations must be requested at least 14 days before the next scheduled delivery.

Refunds upon cancellation are subject to our Refund Policy.

Article 6: Prohibited Activities

Customers shall not engage in the following activities:

Providing false information

Bulk orders for resale purposes

Activities that interfere with our business operations

Article 7: Disclaimer

We are not liable for damages caused by shipping delays.

While we ensure product quality, we cannot guarantee against quality changes due to natural factors such as weather.

Article 8: Governing Law and Jurisdiction

These Terms are governed by Japanese law, with Tokyo District Court having exclusive jurisdiction.