FAQ

SEN is a premium subscription service delivering three carefully selected varieties of authentic Japanese matcha every month to Malaysia and the United States. Enjoy new seasonal flavors from the comfort of your home.

Yes, all our matcha is sourced directly from certified Japanese tea gardens and imported with proper quality certifications.

Each month, you’ll receive three high-quality matcha varieties (10g each) sourced from renowned tea gardens across Japan. Each delivery highlights unique origins and processing methods, showcasing the depth of Japanese matcha.

Store in a cool, dry place away from sunlight. For maximum freshness, refrigeration is recommended.

When stored properly, our matcha maintains peak quality for six months. For the best flavor, we recommend consuming within three months of opening.

We offer three plans:

3-month plan: RM149.15 per month (Save 5% Off)

6-month plan: RM141.30 per month (Save 10% Off) ★Popular

12-month plan: RM133.45 per month (Save 15%off) ★Best Value

Enjoy 50% off your first month on any subscription plan.

Yes, we offer one-time purchase options in addition to our subscription plans. Please note that shipping fees apply to one-time purchases (RM27), while subscriptions include free shipping.

No, there are no hidden fees. All prices listed are inclusive of applicable taxes. The only additional cost is the shipping fee for one-time purchases (RM27). Subscription plans include free shipping.

The SEN Starter Kit is an optional set of essentials designed to help you prepare matcha at home. In addition to SEN’s premium Japanese matcha, it includes an electric matcha mixer and a measuring scoop.

The Starter Kit is optional. It’s recommended for first‑time matcha drinkers or anyone who wants an easy way to prepare matcha at home.

Yes, we also accommodate corporate and bulk purchases. If you are interested, please feel free to contact us through our customer support or via WhatsApp for details.

We accept Credit Cards, Google Pay, and Shop Pay.

We currently ship nationwide across Malaysia and the United States.

Your order will be delivered within 10 business days after payment is confirmed.

Shipping fees apply only to one-time purchases, which cost RM27. All subscription plans include free shipping across Malaysia and the United States.

Unfortunately, it is not possible to change the delivery address once the order has been placed.

Once your order has been shipped, we will send the tracking number to your registered email address.

Yes, you can change your plan by contacting customer support or via WhatsApp at least 14 days before your next delivery.

You can cancel through your account dashboard or by contacting customer support at least 14 days before your next delivery.

Yes, you can pause your subscription by contacting us through our customer support or via WhatsApp at least 10 days before your next delivery.

Unfortunately, it is not possible to skip a month.

No, notifications are not sent before each renewal.

Follow us on Instagram and TikTok for matcha recipes, latte ideas, and creative ways to enjoy your tea.

If there is an issue with your product, please contact us through our customer support or via WhatsApp within seven days of delivery.

Contact our support team anytime. https://sen-japanmatcha.com/pages/contact